Delivery & Returns

Delivery

POSH furniture is made to order. Delivery is priced separately according to destination, quantity, item size and access requirements. Customers are asked to provide accurate access information, including stairs, lifts, restricted entrances and parking constraints.

Delivery arrangements and charges are confirmed before live payment is taken. Collection may be offered by prior agreement where appropriate.

On delivery

Please inspect the furniture as soon as reasonably possible and report visible transit damage promptly, with photographs where practical. This helps POSH investigate the delivery and arrange the appropriate remedy.

Bespoke cancellations and returns

Where a product is genuinely made to a consumer’s specifications or clearly personalised, the normal change-of-mind cancellation right for distance contracts may not apply. The exact specification is therefore reviewed and approved before payment and manufacture.

This does not remove statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

Manufacturing defects

POSH intends to provide a 12-month manufacturer guarantee against manufacturing defects, in addition to statutory rights. The final guarantee terms will be confirmed before live trading.

Company registration details, final delivery pricing and final legally reviewed consumer terms will be inserted before the website accepts live payments.